Frequently Asked Questions

Vitextra is a software company that develops ready-to-use apps and web parts for Microsoft 365, SharePoint Online, Microsoft Teams, and SharePoint Server (on-premises). Our products help organizations build intranets, employee directories, search, polls, filters, and other productivity tools without custom development. The company is headquartered in Riga, Latvia.

Depending on the product, we support Microsoft 365 (SharePoint Online and Microsoft Teams) and SharePoint Server on-premises editions (SharePoint 2013 Foundation and Server, SharePoint 2016, SharePoint 2019). Each product page lists its supported platforms. Note that Microsoft 365 products (for example, Employee Directory) cannot be installed on SharePoint on-premises, and on-premises solutions cannot be installed in SharePoint Online.

Yes. Our modern web parts are built on the SharePoint Framework (SPFx) and use responsive design, so they work in mobile browsers and in the SharePoint and Microsoft Teams mobile apps wherever the platform renders web parts.

The Support Center at vitextra.com provides a Knowledge Base with how-to articles, product Documentation (technical overviews and user guides), an FAQ, and a Glossary. Each product page also links to its own documentation and related Knowledge Base articles.

No. All products are ready-to-use solutions. You install the package (or add the app from Microsoft AppSource), add the web part to a page, and configure it through its settings pane — no code required.

Yes. Every product comes with a 14-day free trial. The trial period starts when you install the product.

No. The trial version is fully functional and has no feature restrictions. You can evaluate the complete product for 14 days.

No, the 14-day trial cannot be extended. If you need more time to evaluate a product, please contact our support team.

No. You can download and install any product and evaluate it for 14 days without providing payment details.

You do not need to reinstall anything. Simply purchase a subscription (or license) and activate the product with your license key. All settings and data created during the trial are preserved.

Download the product package from the Download Center at vitextra.com (or get the app from Microsoft AppSource, where available), upload it to your tenant App Catalog, and add the web part to your SharePoint page or the app to Microsoft Teams. Step-by-step instructions are available in the product documentation and the Knowledge Base.

Installing a package into the App Catalog requires SharePoint administrator (or App Catalog administrator) permissions in your Microsoft 365 tenant. For on-premises solutions, farm administrator permissions are required.

After purchasing, activate the product with the license key from the My Products page on vitextra.com. See Knowledge Base article KB-10019 "Product Activation" for step-by-step instructions. Offline activation is also available for environments without internet access.

You do not need to uninstall the previous version. Run the installation of the new version and choose the upgrade option (for Microsoft 365 products, upload the new package to the App Catalog and replace the existing one). Your settings and data are preserved.

See Knowledge Base article KB-10018, which explains how to identify the installed version of a Vitextra product.

All current product packages are available in the Download Center at vitextra.com/en/downloads. Some Microsoft 365 products are also available in Microsoft AppSource.

For Microsoft 365 products, pricing is subscription-based and charged per tenant, not per user. You can add or remove users in your tenant without affecting your subscription cost. For SharePoint on-premises solutions, we offer perpetual per-farm licenses.

Two types: tenant licenses for SharePoint Online and Microsoft Teams (subscription, per tenant), and farm licenses for on-premises SharePoint (perpetual, per farm).

No. Purchased farm licenses are perpetual and never expire.

Yes. You can cancel your subscription at any time without any penalties or cancellation fees.

When a subscription expires or is cancelled, the product stops being licensed for use. Your data remains in your SharePoint/Microsoft 365 environment — Vitextra products store data in your tenant, so nothing is deleted. Reactivating the subscription restores full functionality.

A new license is required only if your SharePoint farm ID changes. Licenses for on-premises products are bound to the farm ID. If the farm ID stays the same after migration, your existing license remains valid.

Because farm licenses are bound to a specific farm ID, you need to activate a new license after the farm ID changes. Please contact our support team to reissue your license.

One license key is required per SharePoint farm (for on-premises products) or per Microsoft 365 tenant (for online products).

Sign in to your account at vitextra.com, choose the product, and complete the purchase online. Both monthly and annual billing options are available for subscriptions. After purchase, your license key appears on the My Products page.

We accept US Dollar, Euro, British Pound, Japanese Yen, and Chinese Yuan.

Your license keys are listed on the My Products page of your account on vitextra.com.

Yes. Contact our sales team via the support request form to receive a quotation or invoice for your organization's procurement process.

Yes. Nonprofit organizations can apply for a discount by filling out the application form. Contact us via the support form or the nonprofit application page for details.

We do not provide refunds after a product has been delivered. Please use the free 14-day trial to fully evaluate a product before purchasing.

Submit a request on the Support Requests page at vitextra.com. There you can create new requests, set their priority (Urgent, Important, Medium, Low), and track the progress of existing ones.

Create a support request describing the issue or your idea. Feature requests are reviewed by our product team and considered for the product roadmap. You can also leave feedback directly on any product page.

Yes. The Knowledge Base contains step-by-step configuration guides for typical scenarios, and our support team is happy to help with specific configuration questions through the support request system.

Erstellen Sie eine Anfrage auf der Seite „Support Requests" auf vitextra.com. Dort können Sie neue Anfragen anlegen, deren Priorität festlegen (Urgent, Important, Medium, Low) und den Bearbeitungsstand verfolgen.

Erstellen Sie eine Support-Anfrage mit einer Beschreibung des Problems oder Ihrer Idee. Funktionswünsche werden von unserem Produktteam geprüft und in die Produktplanung einbezogen. Feedback können Sie auch direkt auf jeder Produktseite hinterlassen.

Ja. Die Wissensdatenbank enthält Schritt-für-Schritt-Anleitungen für typische Konfigurationsszenarien, und unser Support-Team hilft Ihnen über das Anfragesystem gerne bei konkreten Konfigurationsfragen.

Vitextra web parts and apps run inside your own Microsoft 365 tenant or SharePoint farm. Your business data (lists, documents, user profiles, poll results, and so on) is stored in your SharePoint/Microsoft 365 environment and is not transferred to Vitextra servers.

Yes. Vitextra is an EU-based company (Riga, Latvia) and processes personal data in accordance with the GDPR. See our Privacy Policy at vitextra.com for details.

No. Installing a Vitextra product does not grant Vitextra access to your tenant or your data. Products operate with the permissions granted by your administrators within your own environment.